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FOS announces the continuation of and changes to the proactive settlement scheme
The FOS proactive settlement scheme currently gives financial businesses the opportunity to resolve a complaint early in the FOS process. Over the past couple of years FOS has trialled this new scheme to help financial businesses and their customers resolve…
FCA publishes its wider implications framework Annual Report 2023/24
The FCA has updated its Wider Implications Framework web page to include the 2023/34 Annual Report, the second Annual Report published by the members of the Framework since the Framework was launched in 2022. It covers the period 1st January 2023 to 31st…
FCA publishes new web page on operational resilience
The FCA has published a new webpage setting out observations and insights on the preparations firms have made towards complying with PS21/3: Building operational resilience. The FCA has asked firms to ensure they are ready to comply with the rules on…
FCA includes significant vulnerability commentary in a Decision Notice
The FCA has fined HSBC UK Bank plc, HSBC Bank plc and Marks and Spencer Financial Services plc (HSBC) almost £6.3m, which would have been almost £9m but for HSBC’s agreement to resolve the matter, for failures in its treatment of customers who were in arrears…
The FCA’s ongoing work in relation to Appointed Representatives (ARs)
Since the implementation of the new Appointed Representatives regime the FCA has carried out work to assess how well Principal firms oversee and monitor their ARs. Since then the FCA has continued to engage with Principal firms, for example, by carrying out…
FCA Insurance Product Governance ‘Dear CEO’ Letter February 2024
On 23rd February 2024, Matt Brewis, Director, Insurance at the FCA, wrote to insurance manufacturers setting out the FCA’s key observations and concerns about their product oversight and governance arrangements, and whether firms are meeting their…
