Compliance Support

Bespoke, Hands-on Insurance Compliance Support...

Our most popular service gives brokers ongoing access to the expertise required to reduce risk. It also includes a tailored monitoring plan to keep compliance on track.

By working in partnership with clients to thoroughly understand their business and distribution model, consultants ensure that they always give advice which is commercially viable, practical and relevant.

If your business would benefit from bespoke advice and a structured approach to compliance, we’d love to talk to you.

For more information take a look at our ICS Brochure or get in touch with a member of our insurance compliance team.

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What's Included

Our compliance partnerships include:

  • An initial review meeting
  • A locally-based dedicated compliance consultant
  • Selected number of hours support a year which can be delivered onsite or remotely as required
  • Access to the Compliance Portal
  • Hot TopICS, a regular compliance update with specific relevant actions
  • Stop Press, a round up of industry developments
  • One free place at regulatory workshops

Our Compliance Portal

Our Compliance Portal is a one-stop-shop for compliance information, including:

  • A compliance manual providing practical advice and guidance
  • A suite of downloadable documents, forms and templates
  • Glossary, FAQ and useful links
  • Hot TopICS compliance updates
  • Stop Press industry round ups
  • Access to historic webinars

You’ll find it easy to find the information you need using the comprehensive search facility and by following links between FAQs/updates and the relevant sections of the manual.

Try the Compliance Portal today! Contact us if you would like a demo.

Book a Demo

The Compliance Process

At your first meeting, you’ll be invited to have a frank, ‘warts and all’ discussion with your consultant about the compliance health of your business, including documentation. This will enable them to identify any priorities or concerns and establish how they can help you overcome any barriers to compliance. The result is a unique compliance monitoring programme which addresses all areas of compliance over a 12 month period.

Your Compliance Consultant

We encourage long-lasting collaborations between consultants and clients so your locally-based consultant will have ample time and opportunity to get to you know you and your business. Their advice will be relevant and informed and they will offer practical solutions, appropriate to your individual circumstances. We pride ourselves on being friendly, approachable and pragmatic, and the same is true for all our consultants.

The Consultancy You Need

You’ll enjoy regular meetings with your consultant. The purpose of the meeting is usually agreed in advance between you and your consultant and the time can be used as best meets your compliance needs. More often than not it will also be driven by the activities agreed within your compliance monitoring programme. Examples include:

  • Full audits with RAG prioritised action plans
  • Help establishing compliant policies and procedures e.g. sales processes including scripts, training & competence, financial crime, etc
  • Support delivering effective and memorable staff training
  • Help conducting file reviews
  • Help completing RegData, Connect and other regulatory returns and notifications

For more information take a look at our brochure ICS Brochure or get in touch with a member of our insurance compliance team.

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Other Benefits

With our compliance support partnerships customers also get additional benefits included such as access to our E-Learning platform, our 'Hot TopICS' compliance updates, Stop Press marketing intelligence and our Regulatory workshops.

E-learning is a highly effective and affordable way to develop the knowledge and skills of your staff. And for any organisation operating in or around the insurance industry, there’s no better place to turn for your e-learning than ICS.

The ICS E-learning platform includes more than 200 courses covering compliance, technical insurance, general business and personal development skills too. A single competitively priced per-user per-annum subscription allows on-demand 24/7 access to any or all of a huge array of online learning resources.

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Our Hot TopICS bulletin examines the topical regulatory issues that will affect your business. It explores the implications of relevant FCA announcements and publications and provides simple action plans to ensure ongoing compliance. In addition, it covers best practice from across our clients and other matters of regulatory importance.

As well as receiving Hot TopICS via email, you can access past copies via the Compliance Hub. Hot TopICS are linked to relevant sections of the compliance manual for ease of reference.

View Recent TopICS

Our Stop Press emails will be a valuable source of compliance information for the key stakeholders in your business. They include the latest news and developments around general insurance regulation and are easy to digest.

Our compliance workshops will help you understand the implications of significant developments in the regulatory landscape, such as SM&CR. They are a great opportunity to focus on the changes and understand the likely impacts, as well as giving you a chance to network with other brokers and meet our team.

How Can We Help?

We offer up to two initial consultations without charge, to determine the exact nature of your challenges/concerns. If you would like to try out some of our services before committing we can offer a demo of our Compliance Portal, samples of our Hot TopICS or attendance at one of our Webinars. Thereafter we will agree which of our services are most likely to help you most with your regulatory requirements, agree a package of support (or a one-off project) and submit a proposal for review. Before, of after, you decide to go ahead, we will introduce you to the Consultant(s) who will agree a diary of contact at times to suit you both.

Please call us on 01892 539600, email us at enquiries(at), or send us a message using the form for more information or to make an enquiry about any of our compliance services.

We highly value the regular updates which explain the actions we need to take. These help us anticipate and accommodate regulatory changes and maintain compliance. Insurance Business Owner
We particularly appreciate our dedicated compliance consultant’s visits. He is a key part of our team and helps us feel confident. Insurance Business Owner
We have faith that you will always deliver a high standard of service. Insurance Business Owner
You are always ready to help. Our dedicated consultant gives us tailored advice at our quarterly reviews and the telephone helpline is always available whenever we need a little extra support. Insurance Business Owner
Your 'full service' package gives us unrivalled peace of mind. From the comprehensive compliance manual to the Hot TopICS regulatory updates, you ensure that we are well-informed and able to implement the actions needed to maintain compliance. Insurance Business Owner
Thanks to their regular visits, our compliance consultant is now, in effect, part of our operational team. We are able to contact them at any time, not just when they visit regularly, and they understand not only the questions we ask but what is prompting us to ask them! Insurance Business Owner GSIS Ltd
We have never been more comfortable with our regulatory status / situation based on the support and guidance we receive from you guys. Jeff Rush Chief Executive, Rush Insurance Services Ltd
Earlier this week I was sent details of what would be required for a Network audit at the end of the month. The amount of documents, policies, procedures and registers required for this were terrifying and would previously have taken me 2 weeks of solid work to pull together, whilst still trying to run the business and look after clients. Because of the work Casey had already done for us though, in only 2 visits, literally everything needed was readily available, up to date and perfect. Can’t thank her enough and wouldn’t hesitate to recommend her to anyone else. Insurance Business Owner
ICS has been invaluable to us and we will continue to use them as our external compliance arm as they are a dedicated professional team with unparalleled expertise in the industry. Insurance Business Owner
Since working with ICS we have complete peace of mind regarding all of our compliance needs. We have worked with others in the past who have not understood our business or our needs. ICS’s service has been exceptional, not only with our regular day to day requirements, but also when we have called on them for support and advice for bespoke projects; indeed they attended an urgent meeting with a moment’s notice. Insurance Business Owner
We have used ICS for 10 years. We are extremely satisfied with the service they provide and with their specialist knowledge and advice on the rules and regulations. Nothing is too much trouble. Help from the friendly team with the RMAR/Gabriel is greatly appreciated. We would not hesitate to recommend them. Insurance Business Owner
We have built up a good relationship with our Consultant, who is key to the service ICS provides to us. We find the way he coaches us and understands our mentality helps with the compliance piece – and we are never lectured. Insurance Business Owner
We are very pleased to have been a business partner of ICS for 5 years. This relationship works very well giving us the right balance of internal control and external, up to date advice. The service provided by our relationship manager, Rob Cawthorne, has been professional and beneficial. Rob has also been our main contact for some time now providing stability and continuity. Insurance Business Owner
Really pleased to finally meet up today and get so much done. I feel a lot better knowing what is expected of me as a business owner. Much of the Product Governance and Pricing initiatives are core to my business anyway and I have no trouble with what is in store Insurance Business Owner
ICS worked with Specialist Risk Group on a major project from August 2021 to January 2022. As a company that prides itself on its specialist knowledge we were impressed by the way that ICS understood our business. They managed the entire project efficiently, keeping us updated at each stage of the process. Our dedicated consultant, Tony Darwall, was very experienced and built a good rapport with our staff. The deliverables from the project were of a high quality and we look forward to working with ICS again in the future. Clare Lebecq Group Chief Operating Officer, Specialist Risk Group