Regulatory Compliance Experts

As one of the leading providers of compliance support in the UK general insurance market, we have the scale and expertise to deliver flexible, high-quality services – from the basics of applying for FCA authorisation and setting up processes and procedures, right through to more complex issues like coverholder audits.

Our Services

Compliance Support

Most of our clients select our Consultant led, regulatory compliance support service which typically means you'll have one or two key individuals to meet with regularly. However, we also provide a remote service, including access to a Compliance Portal, Helpline, Regulatory Bulletins and Webinars.

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Our E-learning platform will simplify employee training and record keeping enabling you to meet the FCA’s regulations, improve staff engagement and deliver an improved service to clients. It’s a straightforward and cost-effective way to ensure that your employees can meet their CPD requirements.

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Additional Services

From time to time regulated firms need support with specific projects either driven by changes in their business model, for example change in ownership or regulation such as Consumer Duty. We will supply a defined scope and support firms to meet the regulatory requirements in such developments.

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Why Choose ICS?

We help intermediaries to keep up to speed with regulatory change and understand the implications for their business model. Our key strength is translating FCA requirements into practical and proportionate solutions; we’ve been trading for over 20 years so we have significant experience in supporting our clients to meet their regulatory responsibilities.

  • Over 300 clients, many of whom have been with us since we set up in 2002
  • ICS is a well-established, highly-respected compliance support service
  • We have an extensive list of services to choose from to suit your needs
  • We have the scale, expertise and flexibility to support all sizes of firm
  • Nationwide coverage - our consultants are based all across the UK

More About ICS

ICS London Market

ICS London Market is a specialist arm of Insurance Compliance Services.  We offer a range of audit, review and independent assurance services to Lloyd’s managing agents and (re)insurers. ICS London Market has access to a dedicated team that provides advice and guidance on insurance mediation in the UK. Our Insurance London Market resource is founded on a rigorous understanding of:

  • Distribution and routes to markets: offering Coverholder audits and due diligence
  • Insurance products: offering Product Documentation Reviews
  • Underwriting reviews: offering Independent Underwriting Reviews
  • Servicing of products: advising on or implementing compliant complaints processes and systems and TPA audits
  • Regulatory regimes: we have 20+ years of supporting firms in the regulated distribution chain

ICS London Market

I wholeheartedly recommend the services that ICS provide. ICS, through Elly, has spent time to understand our business and provides guidance and support to negotiate the regulatory landscape. Elly is hugely knowledgeable, approachable, and responsive, and happy to answer questions.

ICS is pro-active in the regulatory space, providing numerous resources including highly relevant bulletins, seminars and webinars. Overall a pleasure to deal with.
Specialist Insurance Broker South West England
The guidance received from ICS helped us navigate compliance issues with ease, ensuring that we met all regulatory standards efficiently. The practical solutions they provided have greatly improved our compliance processes and minimised our risk exposure.

We highly recommend ICS to any organisation seeking expert compliance advisory services. Their professionalism, expertise, and commitment to excellence are truly unmatched. Thank you for your support!”
Specialist Intermediary South East England
In August 2023 we engaged ICS for compliance advisory services, and the experience has been outstanding. Their deep knowledge and understanding of regulatory requirements have been invaluable to our organisation.

From the very beginning, Elly at ICS demonstrated a thorough understanding of our industry’s unique challenges and tailored her approach to meet our specific needs. In addition, the whole ICS team has been proactive, detail-oriented, and always available to address any concerns or questions we had.
Specialist Intermediary South East England
We highly value the regular updates which explain the actions we need to take. These help us anticipate and accommodate regulatory changes and maintain compliance. Insurance Business Owner
We particularly appreciate our dedicated compliance consultant’s visits. He is a key part of our team and helps us feel confident. Insurance Business Owner
We have faith that you will always deliver a high standard of service. Insurance Business Owner
You are always ready to help. Our dedicated consultant gives us tailored advice at our quarterly reviews and the telephone helpline is always available whenever we need a little extra support. Insurance Business Owner
Your 'full service' package gives us unrivalled peace of mind. From the comprehensive compliance manual to the Hot TopICS regulatory updates, you ensure that we are well-informed and able to implement the actions needed to maintain compliance. Insurance Business Owner
Thanks to their regular visits, our compliance consultant is now, in effect, part of our operational team. We are able to contact them at any time, not just when they visit regularly, and they understand not only the questions we ask but what is prompting us to ask them! Insurance Business Owner GSIS Ltd
We have never been more comfortable with our regulatory status / situation based on the support and guidance we receive from you guys. Jeff Rush Chief Executive, Rush Insurance Services Ltd
Earlier this week I was sent details of what would be required for a Network audit at the end of the month. The amount of documents, policies, procedures and registers required for this were terrifying and would previously have taken me 2 weeks of solid work to pull together, whilst still trying to run the business and look after clients. Because of the work Casey had already done for us though, in only 2 visits, literally everything needed was readily available, up to date and perfect. Can’t thank her enough and wouldn’t hesitate to recommend her to anyone else. Insurance Business Owner
ICS has been invaluable to us and we will continue to use them as our external compliance arm as they are a dedicated professional team with unparalleled expertise in the industry. Insurance Business Owner
Since working with ICS we have complete peace of mind regarding all of our compliance needs. We have worked with others in the past who have not understood our business or our needs. ICS’s service has been exceptional, not only with our regular day to day requirements, but also when we have called on them for support and advice for bespoke projects; indeed they attended an urgent meeting with a moment’s notice. Insurance Business Owner
We have used ICS for 10 years. We are extremely satisfied with the service they provide and with their specialist knowledge and advice on the rules and regulations. Nothing is too much trouble. Help from the friendly team with the RMAR/Gabriel is greatly appreciated. We would not hesitate to recommend them. Insurance Business Owner
We have built up a good relationship with our Consultant, who is key to the service ICS provides to us. We find the way he coaches us and understands our mentality helps with the compliance piece – and we are never lectured. Insurance Business Owner
We are very pleased to have been a business partner of ICS for 5 years. This relationship works very well giving us the right balance of internal control and external, up to date advice. The service provided by our relationship manager, Rob Cawthorne, has been professional and beneficial. Rob has also been our main contact for some time now providing stability and continuity. Insurance Business Owner
Really pleased to finally meet up today and get so much done. I feel a lot better knowing what is expected of me as a business owner. Much of the Product Governance and Pricing initiatives are core to my business anyway and I have no trouble with what is in store Insurance Business Owner
ICS worked with Specialist Risk Group on a major project from August 2021 to January 2022. As a company that prides itself on its specialist knowledge we were impressed by the way that ICS understood our business. They managed the entire project efficiently, keeping us updated at each stage of the process. Our dedicated consultant, Tony Darwall, was very experienced and built a good rapport with our staff. The deliverables from the project were of a high quality and we look forward to working with ICS again in the future. Clare Lebecq Group Chief Operating Officer, Specialist Risk Group

How Can We Help?

We offer up to two initial consultations without charge, to determine the exact nature of your challenges/concerns. If you would like to try out some of our services before committing we can offer a demo of our Compliance Portal, samples of our Hot TopICS or attendance at one of our Webinars. Thereafter we will agree which of our services are most likely to help you most with your regulatory requirements, agree a package of support (or a one-off project) and submit a proposal for review. Before, of after, you decide to go ahead, we will introduce you to the Consultant(s) who will agree a diary of contact at times to suit you both.

Please call us on 01892 539600, email us at enquiries(at), or send us a message using the form for more information or to make an enquiry about any of our compliance services.


Regulatory Updates

Keep on top of everything you need to know about regulatory compliance news and topics with our Regulatory Updates. If you have any questions please call us on 01892 539600, or email us at enquiries(at)

Conflicts of interest for insurance intermediaries
2 Jul 2024

In a ‘Consumer Duty’ regulatory world, conflicts of interest remain at the heart of Principle 12 (the ‘Consumer Principle’), the Duty’s three cross-cutting Rules, and Principle 8 (managing conflicts…

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Chartered Insurance Institute advises against a ‘one-size-fits-all’ approach to DE&I
1 Jul 2024

In a recent webinar on ‘Crafting EDI strategies in an evolving regulatory landscape’, formed in collaboration with the Association of British Insurers (ABI), Dr Matthew Connell, Director of Policy and…

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FCA publishes Insurance multi-firm review of outcomes monitoring under the Consumer Duty
28 Jun 2024

The FCA has published the details of a multi-firm review it carried out in December 2023 amongst twenty large insurance firms, including general insurers, life insurers, insurance intermediaries and…

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FCA publishes information for Principals with overseas Appointed Representatives
28 Jun 2024

The FCA has published a page for Principal firms with Overseas Appointed Representatives (OARs). The information covers additional challenges that Principals may face, and outlines expectations and…

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FOS announces the continuation of and changes to the proactive settlement scheme
17 Jun 2024

The FOS proactive settlement scheme currently gives financial businesses the opportunity to resolve a complaint early in the FOS process. Over the past couple of years FOS has trialled this new…

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FCA publishes its wider implications framework Annual Report 2023/24
17 Jun 2024

The FCA has updated its Wider Implications Framework web page to include the 2023/34 Annual Report, the second Annual Report published by the members of the Framework since the Framework was launched…

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