Regulatory Updates

The FCA has clarified its expectations in relation to misconduct in financial services firms by publishing a Consultation Paper on tackling the issue, including bullying, harassment and violence in financial services. There is significant new Handbook guidance…

The FCA has published a Consultation Paper seeking to ‘streamline’ the complaints reporting processes for firms. The FCA believes that some 10,000 firms will find it simpler to submit complaints data under the new proposals, even though some 14,000 firms will…

The FCA has announced that it will simplify its insurance rules, publishing Consultation Paper CP25/12. The Regulator plans to strip outdated or duplicated requirements from its insurance rulebook, having asked what improvements it could make.

The FCA has published its Policy Statement PS25/3 setting out its replacement consumer credit reporting requirements for firms with certain consumer credit Permissions – the new CCR009 return. The FCA’s aim was to create a return that better aligns with…

Last year, the FCA set out to evaluate firms’ treatment of customers in vulnerable circumstances, review how firms are supporting customers in vulnerable circumstances, and assess whether its existing guidance is still appropriate. The FCA has now published…

The FCA has published a ‘good practice and areas for improvement’ report in relation to its review of firms’ approaches to the consumer support outcome of the Consumer Duty. The consumer support outcome is one of the four key outcomes of the Duty. It should…