Regulatory Updates

The FCA has published a ‘good practice and areas for improvement’ report in relation to its review of firms’ approaches to the consumer support outcome of the Consumer Duty. The consumer support outcome is one of the four key outcomes of the Duty. It should…

This Hot TopICS sets out the nature of the information that the FCA is gathering, and the Controlled Function requirement it is enforcing, as an indicator of what Principal firms should be considering in their appointment and oversight of their ARs and IARs.

At the end of November 2024 the FCA published a Policy Statement introducing changes to its Financial Crime Guide (‘the Guide’), which came into force on 29th November 2024. It also published Handbook Notice 124, which set out the specific sections in the…

In this third of three Hot TopICS for January, we set out the FCA’s four Consumer Duty focus areas for January to March 2025, published on 9th December 2024. Affected stakeholders will largely be aware of these initiatives, but the FCA has produced this…

In this second of three Hot TopICS for January, we set out the FCA’s ‘good practice and areas for improvement’ findings, published on 11th December 2024, following its review into firms’ approaches to complaints and root cause analysis. Understanding and…

This is the first of three Hot TopICS for January 2025, looking at the FCA’s December 2024 commentary on Consumer Duty Board reports, complaints and root cause analysis, and its Consumer Duty focus for January to March 2025. In this Hot TopICS, we will set…