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FCA Consumer Duty focus – Board reports
This is the first of three Hot TopICS for January 2025, looking at the FCA’s December 2024 commentary on Consumer Duty Board reports, complaints and root cause analysis, and its Consumer Duty focus for January to March 2025. In this Hot TopICS, we will set…
Chartered Insurance Institute publishes January 2025 Public Trust Index
New data published by the CII reveals that consumers continue to believe that insurers could do more to build trust, particularly by focusing on loyalty. Overall consumer satisfaction with insurers fell to 84% in the last quarter of 2024, down from 86% a year…
FCA Consumer Duty Board Report Review
The FCA published ‘good practice and areas for improvement’ findings on 11th December 2024, following its review into firms’ approaches to completing the first annual Consumer Duty Board report. We recommend that firms review their 2024 Board report, and their…
ICO publishes a blog encouraging new start-ups to get data privacy right from the start
The ICO has published a blog aimed at new start-up businesses, encouraging them to get their approaches to data privacy right and encouraging entrepreneurs to think about data protection as they make plans to launch new business ventures. The ICO seeks to…
FCA publishes Wider Implications Framework meeting minutes and log of live issues
The FCA has published the minutes of the latest Wider Implications Framework Executive Level Meeting, and an updated log of live Wider Implications issues as at the end of November 2024.
Premium Finance: the Market Study, and how we got to where we are
Premium financing involves lending funds to cover the cost of an insurance premium. This service is typically provided by third-party finance companies or the insurers themselves. Insurance intermediaries also offer it. The loan arrangement can last typically…
