E-Learning Login
Compliance Portal
FOS publishes a Consultation on introducing differentiated case fees
FOS has announced the publication of a Consultation about evolving its funding model, in essence by introducing differentiated case fees. The proposal would see businesses pay less for complaints which are resolved earlier in the investigation process. FOS…
FCA updates its Conduct Rules and Conduct Rules reporting web pages – and a REP008 reminder
The FCA has updated its Conduct Rules web page and its REP008 Conduct Rules reporting web page. Also, there is a key item of information in the recent Handbook Notice 132 (in paragraph 3.46) in relation to REP008 and RegData.
Companies House confirms identity verification rollout from 18 November 2025
Companies House has issued a press release reminding Companies about the phasing-in of identity verification over 12 months, to make things simpler for companies and business owners. It has made corresponding updates to its ‘Verifying your identity for…
ICS Analysis of the Supreme Court Motor Finance Judgement
The ICS experts dug into the Supreme Court Judgement over the weekend to outline the key takeaways for firms. Late on Friday the Supreme Court passed judgement on three cases related to commission payments in motor finance. The court handed a partial win to…
FCA publishes a ‘Digital design in customers' online journeys’ report and analysis
Firms have a responsibility, particularly under the Consumer Duty, to equip retail customers to make decisions that are effective, timely, and properly informed. Selective online choice architecture, and the presence of sludge and deceptive design, can put…
FCA publishes Wider Implications Framework update and Annual Report
The FCA has published the minutes of the May 2025 Wider Implications Framework Executive Level Meeting, the minutes from the June 2025 Chairs and CEO Regulatory Family meeting, an updated log of the live Wider Implications issues, as at July 2025, and the…
