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FCA publishes Insurance multi-firm review of outcomes monitoring under the Consumer Duty
The FCA has published the details of a multi-firm review it carried out in December 2023 amongst twenty large insurance firms, including general insurers, life insurers, insurance intermediaries and regulated third-party outsourcers which service insurers. In…
FCA publishes information for Principals with overseas Appointed Representatives
The FCA has published a page for Principal firms with Overseas Appointed Representatives (OARs). The information covers additional challenges that Principals may face, and outlines expectations and practical considerations for overseeing OARs. Feedback to…
FOS announces the continuation of and changes to the proactive settlement scheme
The FOS proactive settlement scheme currently gives financial businesses the opportunity to resolve a complaint early in the FOS process. Over the past couple of years FOS has trialled this new scheme to help financial businesses and their customers resolve…
FCA publishes its wider implications framework Annual Report 2023/24
The FCA has updated its Wider Implications Framework web page to include the 2023/34 Annual Report, the second Annual Report published by the members of the Framework since the Framework was launched in 2022. It covers the period 1st January 2023 to 31st…
FCA publishes observations and insights on building operational resilience
The FCA has published a new webpage setting out observations and insights on the preparations firms have made towards complying with PS21/3: Building operational resilience. The FCA has asked firms to ensure they are ready to comply with the rules on…
FCA includes significant vulnerability commentary in a Decision Notice
The FCA has fined HSBC UK Bank plc, HSBC Bank plc and Marks and Spencer Financial Services plc (HSBC) almost £6.3m, which would have been almost £9m but for HSBC’s agreement to resolve the matter, for failures in its treatment of customers who were in arrears…
