FCA updates its guidance in relation to financial promotions on social media
The FCA has published a finalised guidance document – FG24/1 – on how financial promotions should be communicated on social media. Financial promotions on all advertising channels should be fair, clear and not misleading, and support consumer understanding.
FCA outlines the new Long Form A content
The FCA has outlined the changes made to the Form A and has announced that it plans to gradually roll out the new form to all firms from April 2024.
FCA announces a review of firms’ treatment of customers in vulnerable circumstances
The FCA has announced its intention to conduct a review into how firms are acting to understand and respond to the needs of customers in vulnerable circumstances. The FCA intends to share its findings by the end of 2024, in line with its 2021 commitment. The…
Financial Ombudsman Service sets out its updated maximum award limit
The Financial Ombudsman Service (FOS) has announced that the FCA has confirmed the increase to the FOS award limit for the coming financial year. The award limit is the maximum amount FOS can require a financial business to pay when it upholds complaints.…
CII data shows DE&I practices have a positive impact on businesses
Data from the Chartered Insurance Institute’s 2023 Corporate Chartered Equality, Diversity & Inclusion survey indicates positive business outcomes for firms implementing EDI (DE&I) practices and policies The survey builds on initial research on the adoption…
FCA to review how firms treat customers in vulnerable circumstances
The FCA has announced that it will conduct a review into the action firms are taking to understand and respond to the needs of customers in vulnerable circumstances. It will share its findings by the end of 2024.