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The FCA has reviewed Principal firms’ embedding of the enhanced Appointed Representatives (ARs) regime
Having reviewed how well Principal firms have embedded the requirements of the enhanced AR regime, the FCA has set out good practice and areas for improvement to help Principal firms effectively oversee and monitor their ARs. The FCA’s approach is in line…
Financial Services Consumer Panel publishes ‘Consumers experience of insurance renewal’ research paper
In an interestingly-timed publication, soon after the FCA Value Measures data publication and following the publication of the FCA Thematic Review TR24/2, the FCA’s Financial Services Consumer Panel has published a research paper about consumer experience with…
FCA announces work in the retail customer pure protection market – Market Study MS24/1.1
The FCA has published a Terms of Reference for a Market Study focusing on the distribution of ‘pure protection’ products to retail customers. The FCA is launching the study because of concerns that competition is not working well in the market. Pure…
FCA publishes the latest value measures data
The FCA has published the annual Value Measures data for the calendar year 2023. In introducing the publication, the FCA has reminded firms that it wrote to manufacturers of GAP insurance in 2023 in relation to concerns over value. The FCA also wrote to…
FCA calls on insurers and brokers to demonstrate fair value and good customer outcomes
Following a review of general insurance (GI) and pure protection (PP) manufacturers’ and distributors’ product oversight and governance arrangements, the FCA has published a Thematic Review – TR24/2 – “Product Oversight and Governance thematic review – General…
Building operational resilience
Resilience can be defined as an ability to recover from or adjust easily to misfortune or change or, in simple terms, the capacity to recover quickly from difficulties. This concept of resilience is not just about having a business continuity plan or disaster…
