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FCA publishes a ‘Digital design in customers' online journeys’ report and analysis
Firms have a responsibility, particularly under the Consumer Duty, to equip retail customers to make decisions that are effective, timely, and properly informed. Selective online choice architecture, and the presence of sludge and deceptive design, can put…
FCA publishes Wider Implications Framework update and Annual Report
The FCA has published the minutes of the May 2025 Wider Implications Framework Executive Level Meeting, the minutes from the June 2025 Chairs and CEO Regulatory Family meeting, an updated log of the live Wider Implications issues, as at July 2025, and the…
FCA Consultation Paper CP25/18: Tackling non-financial misconduct in financial services
The FCA has clarified its expectations in relation to misconduct in financial services firms by publishing a Consultation Paper on tackling the issue, including bullying, harassment and violence in financial services. There is significant new Handbook guidance…
A Critical Guide for Consumer Duty Board Reporting in 2025
The Financial Conduct Authority's recent thematic review of 180 board reports has highlighted crucial insights that demand immediate attention from financial services professionals. As we approach the 2025 reporting cycle, directors must reimagine their…
FCA publishes a suite of insurance-focused reports
The FCA has published a summary web page outlining the headlines from four separate reviews relating to general insurance. The page includes a headline infographic (also published separately) outlining what the FCA has looked at. This gives a reason ‘why’…
FCA Consultation CP25/13: Improving the complaints reporting process
The FCA has published a Consultation Paper seeking to ‘streamline’ the complaints reporting processes for firms. The FCA believes that some 10,000 firms will find it simpler to submit complaints data under the new proposals, even though some 14,000 firms will…
