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FCA publishes Consumer Support outcome report
This review report sets out the findings of an FCA review of firms’ approaches to the Consumer Support outcome of the Consumer Duty. The FCA wants firms to provide a level of support that meets customers’ needs throughout their relationship with the firm.…
ICS Steps Forward to Walk for WaterAid to Support International Women’s Day
The team at Insurance Compliance Services is pulling on their boots and has pledged to walk five kilometres or more a day for the month of March in aid of WaterAid’s Stand with Women project. The challenge has been launched to coincide with International…
FCA removes expectations for Consumer Duty Board champions
The FCA has updated its Consumer Duty – information for firms web page to confirm that from 27th February 2025 it no longer expects firms to have a Consumer Duty Board champion. Following The FCA CEO’s letter to the Prime Minister in January, the FCA has…
ICO publishes guidance on employment practices and data protection: keeping employment records
The ICO has published details of its recent guidance on keeping employment records. The ‘About this guidance’ page explains the many issues covered in the guidance (set out under three main headings), and how firms should approach it.
FCA blog: "Email management at the FCA: setting the record straight"
The FCA has received recent criticism over a decision to carry out a ‘mass delete event’ and delete any e-mails from staff inboxes which are more than a year old. In this blog, the FCA’s Director of Intelligence and Digital, Ian Phoenix, wants to set the…
OFSI publishes its first sanctions Threat Assessment Report – financial services
The OFSI has published its first sanctions Threat Assessment Report, published as the first in a series of sector-specific assessments addressing threats and vulnerabilities relating to UK financial sanctions. This follows OFSI’s commitment under the Economic…
