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FOS announces the continuation of and changes to the proactive settlement scheme
The FOS proactive settlement scheme currently gives financial businesses the opportunity to resolve a complaint early in the FOS process. Over the past couple of years FOS has trialled this new scheme to help financial businesses and their customers resolve…
FCA publishes its wider implications framework Annual Report 2023/24
The FCA has updated its Wider Implications Framework web page to include the 2023/34 Annual Report, the second Annual Report published by the members of the Framework since the Framework was launched in 2022. It covers the period 1st January 2023 to 31st…
FCA includes significant vulnerability commentary in a Decision Notice
The FCA has fined HSBC UK Bank plc, HSBC Bank plc and Marks and Spencer Financial Services plc (HSBC) almost £6.3m, which would have been almost £9m but for HSBC’s agreement to resolve the matter, for failures in its treatment of customers who were in arrears…
EU minimum PII limits to be increased in October 2024
Brokers Ireland recently announced, following a review by EIOPA of the Harmonised Index of Consumer Prices (HICP) and a December 2023 European Commission Regulation amendment, that the minimum rate of Professional Indemnity Insurance (PII) that insurance…
Which? urges action on home and motor insurance instalment rates
In publishing the details of research it has conducted into the cost of insurance instalment facilities in the home and motor insurance markets, Which? is urging the FCA to publish a league table of the ‘best and worst’ providers (purely from an APR…
