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FCA announces a review of firms’ treatment of customers in vulnerable circumstances
The FCA has announced its intention to conduct a review into how firms are acting to understand and respond to the needs of customers in vulnerable circumstances. The FCA intends to share its findings by the end of 2024, in line with its 2021 commitment. The…
Financial Ombudsman Service sets out its updated maximum award limit
The Financial Ombudsman Service (FOS) has announced that the FCA has confirmed the increase to the FOS award limit for the coming financial year. The award limit is the maximum amount FOS can require a financial business to pay when it upholds complaints.…
CII data shows DE&I practices have a positive impact on businesses
Data from the Chartered Insurance Institute’s 2023 Corporate Chartered Equality, Diversity & Inclusion survey indicates positive business outcomes for firms implementing EDI (DE&I) practices and policies The survey builds on initial research on the adoption…
FCA to review how firms treat customers in vulnerable circumstances
The FCA has announced that it will conduct a review into the action firms are taking to understand and respond to the needs of customers in vulnerable circumstances. It will share its findings by the end of 2024.
FCA publishes insights and writes to certain firms about anti-money laundering failings
The FCA has written a Dear CEO letter to certain firms (‘Annex 1 firms’ – which are firms carrying on the activities noted on page 88 of 99 in this document), which are subject to the Money Laundering Regulations (the MLRs). The Dear CEO letter relates to…
FCA publishes web page in relation to the Treasury Committee’s ‘Sexism in the City’ report
The FCA has published a web page effectively linking the House of Commons Treasury Committee’s ‘Sexism in the City’ report to its Consultation aimed at boosting diversity and inclusion in financial services. The page, not published alongside any other…
