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FCA publishes Consultation Paper on tackling non-financial misconduct in financial services
In stating that bullying and harassment in financial firms qualify as misconduct, the FCA has clarified its expectations in relation to bullying, harassment and violence in financial services firms by publishing a Consultation Paper on tackling non-financial…
FCA publishes Consultation Paper CP25/13: “Improving the complaints reporting process”
The FCA has published a Consultation Paper seeking to ‘streamline’ the complaints reporting processes for firms. The FCA believes that some 10,000 will find it simpler to submit data on the complaints they receive under the new proposals to improve the…
FCA publishes Policy Statement PS25/3: Consumer credit regulatory returns
The FCA has published its Policy Statement PS25/3 setting out its replacement reporting requirements for consumer credit firms with credit broking, debt adjusting, debt counselling and providing credit information services Permissions – the new CCR009 return.…
FCA publishes a further bereavement and power of attorney vulnerability report
In a further review of how firms approach the treatment of customers in vulnerable circumstances that involve bereavement and Powers of Attorney (PoA), the FCA has looked at how banks and building societies deal with customers in these circumstances. This…
FCA publishes its 2025/26 regulated fees and levies proposals
The FCA has published its Consultation Paper, CP25/7, with its 2025/26 fees and levies proposals, which include the proposed levels of fees and levies, amending the FEES manual to align with the Money Laundering Regulations, and some minor amendments to…
FCA outlines next steps in its Consumer Duty rule review
As part of ‘reducing the regulatory burden’, and as outlined in its letter to the Prime Minister on 16th January this year, the FCA has outlined the first steps in its plans to review Handbook provisions. The first steps include reviewing expectations for…
