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FOS announces new digital portal to help financial services businesses
FOS has published an Insights blog announcing the launch of ‘Business Connect’ – a new digital portal designed specifically for financial service providers to enhance the experience businesses have with its service. The portal allows businesses to self-serve…
FCA Consumer Duty focus – complaints and root cause analysis
In this second of three Hot TopICS for January, we set out the FCA’s ‘good practice and areas for improvement’ findings, published on 11th December 2024, following its review into firms’ approaches to complaints and root cause analysis. Understanding and…
FCA responds to Government call for regulators to support growth
The FCA has announced that Nikhil Rathi, the FCA Chief Executive, has written to the Prime Minister setting out the significant work it already has underway and how it will go further to support growth. Nikhil sated that the FCA welcomed the Government’s…
FCA Consumer Duty focus – Board reports
This is the first of three Hot TopICS for January 2025, looking at the FCA’s December 2024 commentary on Consumer Duty Board reports, complaints and root cause analysis, and its Consumer Duty focus for January to March 2025. In this Hot TopICS, we will set…
Chartered Insurance Institute publishes January 2025 Public Trust Index
New data published by the CII reveals that consumers continue to believe that insurers could do more to build trust, particularly by focusing on loyalty. Overall consumer satisfaction with insurers fell to 84% in the last quarter of 2024, down from 86% a year…
FCA Consumer Duty Board Report Review
The FCA published ‘good practice and areas for improvement’ findings on 11th December 2024, following its review into firms’ approaches to completing the first annual Consumer Duty Board report. We recommend that firms review their 2024 Board report, and their…
