E-Learning Login
Compliance Portal
July 17, 2024
Under the Consumer Duty firms must regularly assess, test, understand and evidence the outcomes their customers are receiving. Without this, it will be impossible for firms to know that they are meeting the requirements set out in the Duty.
The FCA requested the most recent Board and / or committee reporting from twenty larger insurance firms. These included general insurers, life insurers, insurance intermediaries and regulated third-party outsourcers which service insurers. Firms were asked to show how they monitor, assess and test the outcomes customers are receiving, along with actions firms had taken after identifying any poor outcomes.
To access full articles, clients can log into the ICS Compliance Manual or complete the form below for 14 days free access.
We will use your data to contact you in relation to the article you have selected and by submitting this information you agree for us to add you to our mailing list, from which we will provide you with content relevant to and further information about our services from time to time, where we think you will find this useful.
Should you wish to unsubscribe, you can let us know at any time, including by selecting the unsubscribe button in our emails or, alternatively, email , following which your request to unsubscribe will be processed.
View our Privacy Policy for further details.
