Building operational resilience

August 12, 2024

Resilience can be defined as an ability to recover from or adjust easily to misfortune or change or, in simple terms, the capacity to recover quickly from difficulties. This concept of resilience is not just about having a business continuity plan or disaster recovery in place; it is much more than that. True resilience is a planned, long-term, sustainable and evolving process.

For firms, this can involve:

  • building a successful and sustainable business model;
  • creating a customer base with trust in your brand; and
  • supporting the FCA’s objectives (securing appropriate protection for consumers, protecting and enhancing the integrity of the UK financial system, and promoting effective competition in consumers’ interests).

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