Enhanced Online

Enhanced Online combines the convenience of a self-service resource portal with the reassurance of helpdesk support that’s delivered by a dedicated Compliance Consultant via video conference meetings on a regular basis. It will give you access to the support you need, exactly when you need it, with the opportunity to build an ongoing relationship with your dedicated consultant.

Enhanced Online provides for a happy medium between a truly remote service (Compliance Online) and our full service (Partners in Compliance)

What’s included

Enhanced Online includes:

  • Telephone and email support
  • Dedicated Compliance Consultant
  • Bi-monthly video conference meetings with your dedicated consultant
  • Access to the Compliance Hub
  • Hot TopICS, a regular compliance update with specific relevant actions
  • Stop Press, a round up of industry developments
  • One free Elearning licence

Compliance Online provides high quality information in limited quantities. If you require a higher level of support, please consider our Partners in Compliance service or speak to us.

How it works

You’ll be given a login for the Compliance Hub, an online information store which includes over 100 tried and trusted templates, plus a full compliance manual. You’ll be able to search for, access and download the information you need whenever you need it. The Compliance Hub also includes Hot TopICS and Stop Press updates.

Dedicated Compliance Consultant

Your Dedicated Consultant will be in touch as soon as you join to provide their contact details and agree a calendar of video conference meetings for the year. They will also be your first point of contact for ongoing queries and will very quickly be able to tailor their advice to your particular needs so you can implement a solution that’s right for your business.

Compliance Hub

The Compliance Hub is a one-stop-shop for compliance information, including:

  • A compliance manual providing practical advice and guidance
  • Over 100 downloadable documents, forms and templates
  • Glossary, FAQ and useful links
  • Hot TopICS compliance updates
  • Stop Press industry round ups

You’ll find it easy to find the information you need using the comprehensive search facility and by following links between FAQs/updates and the relevant sections of the manual.


Try the Compliance Hub today! Simply log in using demo as the username and password and click on ‘Section 6: Reporting to the FCA.’ Navigate through the content using the menu on the left hand side.

Hot TopICS compliance updates

Our Hot TopICS bulletin examines the topical regulatory issues that will affect your business. It explores the implications of relevant FCA announcements and publications and provides simple action plans to ensure ongoing compliance. In addition, it covers best practice from across our clients and other matters of regulatory importance.


As well as receiving Hot TopICS via email, you can access past copies via the Compliance Hub. Hot TopICS are linked to relevant sections of the compliance manual for ease of reference.

Stop Press market intelligence

Our Stop Press emails will be a valuable source of compliance information for the key stakeholders in your business. They include the latest news and developments around general insurance regulation and are easy to digest.


Our E-learning platform has over 200 courses including compliance, insurance and business skills. There’s no easier way for your team to meet their CPD requirements.


Dedicated Compliance Consultant

Users of the Enhanced Online and Partners in Compliance services benefit from being allocated a Dedicated Compliance Consultant. This will be an experienced compliance professional who will be your point of referral for all queries and who will support you through the regulatory repercussions of any changes you make to your business model, structure etc. They will also help you to maintain your compliance monitoring plan through regular meetings either face to face or remotely by video conference depending on which service you have selected.