Compliance Online

On-line Compliance Manual and Helpdesk support

If you already have some in-house compliance expertise, or a low risk profile, the chances are that you’ll only occasionally need support. However, when you do, you’ll want access to timely, clear and credible information.

This toolkit combines the convenience of a self-service resource portal with the reassurance of helpdesk support that’s delivered by experienced consultants. It will give you access to the information you need, exactly when you need it, without the expense of a full support package.

What’s included

Compliance Online includes:

  • Telephone and email support
  • Access to the Compliance Hub
  • Hot TopICS, a regular compliance update with specific relevant actions
  • Stop Press, a round up of industry developments
  • One free place at regulatory workshops

Compliance Online provides high quality information in limited quantities. If you require a higher level of support, please consider our Partners in Compliance service or speak to us.

How it works

You’ll be given a login for the Compliance Hub, an online information store which includes over 100 tried and trusted templates, plus a full compliance manual. You’ll be able to search for, access and download the information you need whenever you need it. The Compliance Hub also includes Hot TopICS and Stop Press updates.

Helpdesk support

Our consulting team provide our helpdesk support so you’ll always be assured of credible, practical and easy-to-understand advice. Our consultants will tailor their advice to your particular needs so you can implement a solution that’s right for your business.

For further information please download our ICS Brochure

Compliance Hub

The Compliance Hub is a one-stop-shop for compliance information, including:

  • A compliance manual providing practical advice and guidance
  • Over 100 downloadable documents, forms and templates
  • Glossary, FAQ and useful links
  • Hot TopICS compliance updates
  • Stop Press industry round ups

You’ll find it easy to find the information you need using the comprehensive search facility and by following links between FAQs/updates and the relevant sections of the manual.


Try the Compliance Hub today! Simply log in using demo as the username and password and click on ‘Section 6: Reporting to the FCA.’ Navigate through the content using the menu on the left hand side.

Hot TopICS compliance updates

Our Hot TopICS bulletin examines the topical regulatory issues that will affect your business. It explores the implications of relevant FCA announcements and publications and provides simple action plans to ensure ongoing compliance. In addition, it covers best practice from across our clients and other matters of regulatory importance.


As well as receiving Hot TopICS via email, you can access past copies via the Compliance Hub. Hot TopICS are linked to relevant sections of the compliance manual for ease of reference.

Stop Press market intelligence

Our Stop Press emails will be a valuable source of compliance information for the key stakeholders in your business. They include the latest news and developments around general insurance regulation and are easy to digest.

Regulatory workshops

Our compliance workshops will help you understand the implications of significant developments in the regulatory landscape, such as SM&CR. They are a great opportunity to focus on the changes and understand the likely impacts, as well as giving you a chance to network with other brokers and meet our team.

“We rely on the compliance manual, template documents and regulatory updates to keep us on top of our regulatory responsibilities and knowing we can still talk to an expert when we need it is a real bonus. ” - HWH Associates Ltd Quote Marks Icon