FCA Terminology (Jargon Buster)

A Guide to Terms Used by the FCA

At Insurance Compliance Services we know it can be a little confusing with the various terms that the FCA uses so we have put together this guide to help you cut through the jargon! If there are any terms you think are missing or you would like to see added to the list please get in touch and we will happily add these for you.

'AR'

Appointed Representative – the means by which an intermediary can undertake regulated activity without requiring full FCA authorisation.

If you're looking to become an appointed representative you can read more on our Appointed Representatives page.

'CASS'

FCA Client Assets Sourcebook (or Client Money Sourcebook) ie where all the client money rules are detailed.

'CMP'

Compliance Monitoring Plan – this fulfils the FCA requirement for firms to establish, maintain and carry out a plan of actions to check that they comply and continue to comply with its rules and guidance.

'Connect'

The FCA system used by intermediaries to inform the regulator of changes to the business or its personnel. It is also where firms apply for direct authorisation for the first time.

'Consumer Duty'

An FCA initiative with new, additional rules, to demonstrate firms are treating all customers fairly.

Find out more on our Consumer Duty page.

'Fair Value'

Value is the relationship between the amount paid by a customer for the product and the benefits they can reasonably expect to get from the product; and if it is ‘fair’ then the amount paid for the product is reasonable relative to the benefits of the product.

'GDPR'

The General Data Protection Regulation - applies to all firms and organisations that have control over personal data as well as those that process personal data on behalf of another organisation.

'ICOBS'

Insurance Conduct of Business Rules – the FCA sourcebook that details what information intermediaries should disclose to customers.

'POG'

Product Oversight & Governance relates to the systems and controls firms must have in place for the design, approval, marketing, and ongoing management of products throughout their lifecycle.

'Reg Data'

Reg Data is the FCA system used by intermediaries to submit data.

'RMAR'

Retail Mediation Activities Return is the form, hosted on Reg Data, that firms provide information required by the FCA so that it can oversee and supervise the firm’s financial resources, productivity and other areas of performance.

'Rep022'

Rep022 is the form completed by the senior manager with responsibility for POG to confirm the firm has not price discriminated against home and motor customers based on how long they have held their policy.

'FRN Number'

FRN number is the number allocated by the FCA to identify it on their records.

'PROD 4'

PROD 4 is the FCA sourcebook dedicated to rules and guidance in relation to the responsible management, oversight and monitoring of insurance products.

'FIN073'

FIN073 replaces the adhoc FCA financial resilience surveys and systemises this into a RegData return.

Insurance Compliance Services provides regulatory compliance services to the insurance industry including FCA Compliance Support and insurance compliance E-Learning services. As one of the leading providers of compliance support in the UK general insurance market, we have the scale and expertise to deliver flexible, high-quality services – from the basics of applying for authorisation and setting up processes and procedures, right through to more complex issues like auditing coverholders.

For more information about the ICS service, please call us on 01892 539600 or email enquiries to us at: enquiries(at)insurancecompliance.co.uk

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How Can We Help?

We offer up to two initial consultations without charge, to determine the exact nature of your challenges/concerns. If you would like to try out some of our services before committing we can offer a demo of our Compliance Portal, samples of our Hot TopICS or attendance at one of our Webinars. Thereafter we will agree which of our services are most likely to help you most with your regulatory requirements, agree a package of support (or a one-off project) and submit a proposal for review. Before, or after, you decide to go ahead, we will introduce you to the Consultant(s) who will agree a diary of contact at times to suit you both.

Please call us on 01892 539600, email us at enquiries(at)insurancecompliance.co.uk, or send us a message using the form for more information or to make an enquiry about any of our compliance services.

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ICS have been a joy to work with and extremely proficient whilst helping with FCA authorisation and regulatory approval. Marie & David understood exactly what was required and allowed me to immerse myself in the process too throughout. I’ll be using them on an ongoing basis too, now that authorisation and regulatory approval has been received. Marie and David are knowledgeable, thorough and extremely good people too. Ed Colville XA Underwriting Solutions Ltd.
DR&P Group have been working with ICS for the last 3 years, supporting the group in several key areas of compliance. Whilst ICS primarily support us on our London Market business following our first Lloyd’s Broker acquisition, they have been able to provide support across a broad spectrum of compliance issues including audits, training and the management of Appointed Representatives.

We have been impressed with ICS ability to interpret regulatory change, their depth of knowledge and most importantly, the way that they complement and work in tandem with our own internal compliance department and our business leaders.
Tom Storer DR&P Group
I wholeheartedly recommend the services that ICS provide. ICS, through Elly, has spent time to understand our business and provides guidance and support to negotiate the regulatory landscape. Elly is hugely knowledgeable, approachable, and responsive, and happy to answer questions.

ICS is pro-active in the regulatory space, providing numerous resources including highly relevant bulletins, seminars and webinars. Overall a pleasure to deal with.
Specialist Insurance Broker South West England
The guidance received from ICS helped us navigate compliance issues with ease, ensuring that we met all regulatory standards efficiently. The practical solutions they provided have greatly improved our compliance processes and minimised our risk exposure.

We highly recommend ICS to any organisation seeking expert compliance advisory services. Their professionalism, expertise, and commitment to excellence are truly unmatched. Thank you for your support!”
Specialist Intermediary South East England
In August 2023 we engaged ICS for compliance advisory services, and the experience has been outstanding. Their deep knowledge and understanding of regulatory requirements have been invaluable to our organisation.

From the very beginning, Elly at ICS demonstrated a thorough understanding of our industry’s unique challenges and tailored her approach to meet our specific needs. In addition, the whole ICS team has been proactive, detail-oriented, and always available to address any concerns or questions we had.
Specialist Intermediary South East England
We highly value the regular updates which explain the actions we need to take. These help us anticipate and accommodate regulatory changes and maintain compliance. Insurance Business Owner
We particularly appreciate our dedicated compliance consultant’s visits. He is a key part of our team and helps us feel confident. Insurance Business Owner
We have faith that you will always deliver a high standard of service. Insurance Business Owner
You are always ready to help. Our dedicated consultant gives us tailored advice at our quarterly reviews and the telephone helpline is always available whenever we need a little extra support. Insurance Business Owner
Your 'full service' package gives us unrivalled peace of mind. From the comprehensive compliance manual to the Hot TopICS regulatory updates, you ensure that we are well-informed and able to implement the actions needed to maintain compliance. Insurance Business Owner
Thanks to their regular visits, our compliance consultant is now, in effect, part of our operational team. We are able to contact them at any time, not just when they visit regularly, and they understand not only the questions we ask but what is prompting us to ask them! Insurance Business Owner GSIS Ltd
We have never been more comfortable with our regulatory status / situation based on the support and guidance we receive from you guys. Jeff Rush Chief Executive, Rush Insurance Services Ltd
Earlier this week I was sent details of what would be required for a Network audit at the end of the month. The amount of documents, policies, procedures and registers required for this were terrifying and would previously have taken me 2 weeks of solid work to pull together, whilst still trying to run the business and look after clients. Because of the work Casey had already done for us though, in only 2 visits, literally everything needed was readily available, up to date and perfect. Can’t thank her enough and wouldn’t hesitate to recommend her to anyone else. Insurance Business Owner
ICS has been invaluable to us and we will continue to use them as our external compliance arm as they are a dedicated professional team with unparalleled expertise in the industry. Insurance Business Owner
Since working with ICS we have complete peace of mind regarding all of our compliance needs. We have worked with others in the past who have not understood our business or our needs. ICS’s service has been exceptional, not only with our regular day to day requirements, but also when we have called on them for support and advice for bespoke projects; indeed they attended an urgent meeting with a moment’s notice. Insurance Business Owner
We have used ICS for 10 years. We are extremely satisfied with the service they provide and with their specialist knowledge and advice on the rules and regulations. Nothing is too much trouble. Help from the friendly team with the RMAR/Gabriel is greatly appreciated. We would not hesitate to recommend them. Insurance Business Owner
We have built up a good relationship with our Consultant, who is key to the service ICS provides to us. We find the way he coaches us and understands our mentality helps with the compliance piece – and we are never lectured. Insurance Business Owner
We are very pleased to have been a business partner of ICS for 5 years. This relationship works very well giving us the right balance of internal control and external, up to date advice. The service provided by our relationship manager, Rob Cawthorne, has been professional and beneficial. Rob has also been our main contact for some time now providing stability and continuity. Insurance Business Owner
Really pleased to finally meet up today and get so much done. I feel a lot better knowing what is expected of me as a business owner. Much of the Product Governance and Pricing initiatives are core to my business anyway and I have no trouble with what is in store Insurance Business Owner
ICS worked with Specialist Risk Group on a major project from August 2021 to January 2022. As a company that prides itself on its specialist knowledge we were impressed by the way that ICS understood our business. They managed the entire project efficiently, keeping us updated at each stage of the process. Our dedicated consultant, Tony Darwall, was very experienced and built a good rapport with our staff. The deliverables from the project were of a high quality and we look forward to working with ICS again in the future. Clare Lebecq Group Chief Operating Officer, Specialist Risk Group