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January 30, 2025
This is the third of three Hot TopICS for January 2025 looking at the FCA’s December 2024 commentary on Consumer Duty Board reports, complaints and root cause analysis, and its Consumer Duty focus for January to March 2025.
In this Hot TopICS, we set out the FCA’s four Consumer Duty focus areas for January to March 2025, published on 9th December 2024:
- Embedding the Duty and raising standards.
- Enhancing understanding of the price and value outcome
- Sector-specific priorities
- Realising the benefits of the Consumer Duty
Affected stakeholders will largely be aware of these initiatives, but the FCA has produced this information in response to industry feedback that it would be helpful to show its Consumer Duty areas of focus in one place.
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