Privacy Notice

Insurance Compliance Services Limited
Privacy Notice

This Privacy Notice is to provide you, whether you are a client, a partner or employee of a client or other individual about whom we control data, with helpful information about the types of data we process and what we do with that data. If you have any questions, or if you want any further information, please contact us using the contact details below.

Contact details

Insurance Compliance Services Limited (referred to as we or us)

Address: Number 22 Mount Ephraim, Tunbridge Wells. TN4 8AS

Telephone: 01892 539600


The data we handle
We are data controllers. The data we process concerns people with whom we have business relationships, including the directors, partners and employees of our clients and potential clients and other third parties who interact with us. In the course of providing our compliance consultancy services we may also process some personal data in respect of the customers of our clients.

We may obtain personal data directly from the individuals concerned, from our clients, potential clients, from third parties involved in matters we act on for our clients, and from other third parties (including publicly available information).

The types of data we process are varied and will include detailed data about our clients’ businesses, including personal data about directors, partners, employees and affiliates. We may record full names, contact details, and associated personal data. The data may include information that is supplied to the UK government and/or regulatory authorities such as the Financial Conduct Authority, in relation to the authorisation and on-going supervision of our clients’ businesses. This is likely to include the education, employment, financial and social background of their senior personnel.

We may also handle data concerning our clients’ employees and other individuals associated with our client firms, including the personnel of their Appointed Representatives. This data would include names, roles, and any training, appraisal and CPD records.

We may occasionally handle data relating to customers of our clients or other individuals with whom our clients interact; for instance when we conduct file reviews, advise on complaints or offer advice on specific cases. If we do so, and we cannot avoid processing such personal data, this Privacy Notice will apply to the individuals concerned.

In some circumstances we may handle special category personal data and information about criminal convictions, in which case we take particular care to only process such data in accordance with legal constraints. Where necessary, will obtain the express consent of the data subject to process such data. Special category data can include information about the health, racial or ethnic origin, religious or political beliefs, trade union membership, sex life or sexual orientation; genetic or biometric data; or philosophical beliefs of an individual.

What we do with data
We process personal data for the purpose of providing compliance consultancy services to our clients and also for our own general business purposes which may include:

Our basis for processing
We will only process personal data where we have a lawful basis for doing so. In general, our lawful basis will be one or more of the following:

In addition, in some circumstances we may process personal data on the basis that an individual has provided their express consent, for example, for marketing to an individual by email or SMS or for the processing of special category data. Please note that the individual concerned may withdraw their consent at any time by contacting us using the contact details above.

Direct Marketing
We may send marketing materials to you on the basis of our legitimate interests or, where necessary, having obtained the consent of the individual concerned, provided we are otherwise permitted to do so by law. Individuals always have the right to unsubscribe from any marketing. Instructions on how to opt-out will be included within the communication concerned. Alternatively, please use the contact details above.

Who we share data with
In providing our services and in complying with our legal obligations, we may share the personal data that we obtain, insofar as we are required or permitted by law to do so, with the following third parties:

We may also share your personal data with anyone you have authorised to deal with us on your behalf.

Where data may be sent
The data we collect may be transferred to, and stored at, a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside of the EEA who work for one of our suppliers. If we provide information to a third party we will ensure that it and any of its agents and/or suppliers take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Fair Processing Notice.

How long we keep data
We will keep personal information no longer than is necessary for the purpose for which it was provided unless we are required by law or have other legitimate reasons to keep it for longer (for example if necessary for any legal proceedings). These retention periods depend on the nature of our relationship with the individual and the information involved. For instance, we generally retain relevant personal data for the duration of our business relationship and for up to one year after that relationship has concluded.

All persons about whom we hold or process personal data (data subjects) have the right to lodge a complaint with the Information Commissioner in respect of our processing of their personal data. Information can be found at
To raise a complaint with us in the first instance, please contact us using the contact details above.

Individuals’ rights under UK Data Protection law and regulation
All persons about whom we hold or process personal data (data subjects) have rights under data protection laws to request from us access to or rectification of your personal data. We will erase any or all of your personal data upon your specific request where we have no legitimate reason to continue to hold your information. You also have the right to request the restriction of any processing or to object to our processing of your personal data. You also have the right to data portability. Please use the contact details above to exercise your rights. You can find more information about your rights at

Using our website – Cookies
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Cookies allow us to distinguish you from other users of our website and help us to provide you with a good experience when you browse our website and also allow us to improve our website.
We use Cookies for the purposes of:

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This Privacy Notice was last updated on 24 March 2021