Partners in Compliance

Bespoke, hands-on support

Our most popular service gives brokers ongoing access to the expertise required to reduce risk. It also includes a tailored monitoring plan to keep compliance on track.

By working in partnership with clients to thoroughly understand their business and distribution model, consultants ensure that they always give advice which is commercially viable, practical and relevant.

If your business would benefit from bespoke advice and a structured approach to compliance, we’d love to talk to you.

What’s included

Partners in Compliance includes:

  • An initial review meeting
  • A locally-based dedicated compliance consultant
  • A minimum of four consultant visits per year
  • Access to the Compliance Hub
  • Hot TopICS, a regular compliance update with specific relevant actions
  • Stop Press, a round up of industry developments
  • One free licence for our E-learning system
  • One free place at regulatory workshops

The compliance process

At your first meeting, you’ll be invited to have a frank, ‘warts and all’ discussion with your consultant about the compliance health of your business, including documentation. This will enable them to identify any priorities or concerns and establish how they can help you overcome any barriers to compliance. The result is a unique compliance monitoring programme which addresses all areas of compliance over a 12 month period.

Your compliance consultant

We encourage long-lasting collaborations between consultants and clients so your locally-based consultant will have ample time and opportunity to get to you know you and your business. Their advice will be relevant and informed and they will offer practical solutions, appropriate to your individual circumstances. We pride ourselves on being friendly, approachable and pragmatic, and the same is true for all our consultants.

The consultancy you need

You’ll enjoy regular support visits from your consultant (a minimum of four a year). The purpose of the visits is usually agreed in advance between you and your consultant and the time can be used as best meets your compliance needs. More often than not it will also be driven by the activities agreed within your compliance monitoring programme. Examples include:

  • Full audits with RAG prioritised action plans
  • Help establishing compliant policies and procedures e.g. sales processes including scripts, training & competence, financial crime, etc
  • Support delivering effective and memorable staff training
  • Help conducting file reviews
  • Help completing Gabriel, Connect and other regulatory returns and notifications

For more information take a look at our brochure ICS Brochure

Compliance Hub

The Compliance Hub is a one-stop-shop for compliance information, including:

  • A compliance manual providing practical advice and guidance
  • Over 100 downloadable documents, forms and templates
  • Glossary, FAQ and useful links
  • Hot TopICS compliance updates
  • Stop Press industry round ups

You’ll find it easy to find the information you need using the comprehensive search facility and by following links between FAQs/updates and the relevant sections of the manual.


Try the Compliance Hub today! Simply log in using demo as the username and password and click on ‘Section 6: Reporting to the FCA.’ Navigate through the content using the menu on the left hand side.


Our E-learning platform has over 200 courses including compliance, insurance and business skills. There’s no easier way for your team to meet their CPD requirements.


Hot TopICS compliance updates

Our Hot TopICS bulletin examines the topical regulatory issues that will affect your business. It explores the implications of relevant FCA announcements and publications and provides simple action plans to ensure ongoing compliance. In addition, it covers best practice from across our clients and other matters of regulatory importance.


As well as receiving Hot TopICS via email, you can access past copies via the Compliance Hub. Hot TopICS are linked to relevant sections of the compliance manual for ease of reference.

Stop Press market intelligence

Our Stop Press emails will be a valuable source of compliance information for the key stakeholders in your business. They include the latest news and developments around general insurance regulation and are easy to digest.

Regulatory workshops

Our compliance workshops will help you understand the implications of significant developments in the regulatory landscape, such as SM&CR. They are a great opportunity to focus on the changes and understand the likely impacts, as well as giving you a chance to network with other brokers and meet our team.

“Thanks to their regular visits, our compliance consultant is now, in effect, part of our operational team. We are able to contact them at any time, not just when they visit regularly, and they understand not only the questions we ask but what is prompting us to ask them!” - GSIS Ltd Quote Marks Icon