Update on Citizens Advice ‘supercomplaint’ to the CMA

January 2020

In December 2018 the Competition and Markets Authority published its response to the Citizens Advice super-complaint on the so-called ‘loyalty penalty’, making several recommendations in the cash savings, home insurance and mortgage markets. The FCA has outlined the various steps it has taken to address the issues in a recent update; these include:

The FCA has also set out its regulatory approach to ‘fair pricing in financial services’ and is consulting on ‘Guidance for firms on the fair treatment of vulnerable customers’.

Back to news...