Update on Citizens Advice ‘supercomplaint’ to the CMA

January 2020


In December 2018 the Competition and Markets Authority published its response to the Citizens Advice super-complaint on the so-called ‘loyalty penalty’, making several recommendations in the cash savings, home insurance and mortgage markets. The FCA has outlined the various steps it has taken to address the issues in a recent update; these include:

The FCA has also set out its regulatory approach to ‘fair pricing in financial services’ and is consulting on ‘Guidance for firms on the fair treatment of vulnerable customers’.


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